Terms of Service

These Terms of Service govern your use of the Better Physiotherapy Bundoora website at betterphysiotherapy.com.au and the services provided by Better Physiotherapy Bundoora (ABN: [insert ABN]), located at 2 Betula Avenue, Bundoora VIC 3083 ("we", "us", "our", or "the Clinic"). By accessing our website or using our services, you agree to these terms in full.

1. Services & Fulfillment Policy

We provide in-person physiotherapy services at our Bundoora clinic, as well as Telehealth consultations delivered via secure video conferencing. Services include, but are not limited to, general physiotherapy, sports injury rehabilitation, NDIS physiotherapy, WorkCover and TAC treatment, clinical Pilates, dry needling, shockwave therapy, pelvic floor physiotherapy, and post-surgical rehabilitation.

Appointment confirmation: Online booking requests submitted through our website are not confirmed appointments. A member of our reception team will contact you within 1 business day to confirm your appointment time, practitioner, and any preparation required. Your appointment is only confirmed once you receive this confirmation.

Service delivery: In-person services are delivered at our clinic during operating hours (Monday–Friday 7:30am–7:00pm, Saturday 8:00am–2:00pm). Telehealth services are delivered at the agreed appointment time via the link provided to you at booking.

2. Fees & Payment

Consultation fees are charged at the rates published on our website or advised by our reception team at the time of booking. Fees are payable at the time of your appointment by cash, EFTPOS, or credit card.

Bulk billing / funded services: Eligible patients may access services under Medicare (with a GP referral and Care Plan), NDIS, WorkCover Victoria, TAC, DVA, or private health insurance. Eligibility is determined by your funding body, not by the Clinic. We make no guarantee that your funding will be approved for any particular treatment.

Gap payments: Where your health fund, Medicare, or funding scheme does not cover the full consultation fee, the outstanding gap is payable by you at the time of service.

3. Cancellation & Refund Policy

We understand that circumstances change. Our cancellation policy is as follows:

• 24+ hours notice: No cancellation fee. You may reschedule or cancel your appointment at no charge by calling us on (03) 9467 6900 or emailing hello@betterphysiotherapy.com.au.
• Less than 24 hours notice: A cancellation fee of up to 50% of the standard consultation fee may apply. This fee is at the discretion of the Clinic and is waived in genuine emergencies at our reasonable judgement.
• Non-attendance (no-show): If you do not attend your appointment without notice, the full consultation fee may be charged.

Refunds: If you have pre-paid for a service and are unable to attend due to illness, injury, or other unavoidable circumstances, please contact us. Refunds are assessed on a case-by-case basis at our reasonable discretion. Approved refunds are processed to the original payment method within 5–10 business days.

No refunds are provided for consultations that have been fully delivered. If you are dissatisfied with a service, please contact us directly and we will endeavour to resolve the matter.

4. Use of This Website

This website is provided for informational purposes. You may not use it for any unlawful purpose, to transmit spam or malware, to attempt to gain unauthorised access to any part of the site or its infrastructure, or in any way that could damage, disable, or impair the site.

We reserve the right to restrict or terminate access to this website at any time without notice.

5. Medical & Health Disclaimer

The information on this website is for general informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Blog articles, condition guides, and exercise content on this site are educational only. Always seek the advice of your physiotherapist, GP, or other qualified health provider with any questions you may have about a medical condition.

Never disregard professional medical advice or delay seeking it because of something you have read on this website. If you think you may have a medical emergency, call 000 immediately.

6. Limitation of Liability

To the fullest extent permitted by Australian law, Better Physiotherapy Bundoora and its practitioners, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Your use of, or inability to use, this website or its content;
• Any errors or omissions in the website's content;
• Any interruption or cessation of the website;
• Reliance on health information published on this website without seeking professional advice.

Our aggregate liability for any claim arising from the use of this website (as distinct from clinical services) is limited to AUD $100.

Nothing in these terms excludes, restricts, or modifies any guarantee, warranty, term, condition, right, or remedy that cannot be excluded, restricted, or modified under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). Where the Australian Consumer Law applies, our liability is limited to resupply of services or payment of the cost of resupply.

7. Warranty Disclaimer

This website is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, or suitability of any information on this website for any particular purpose. Clinical services provided at our clinic are delivered in accordance with Australian physiotherapy standards and are not warranted to achieve any particular outcome.

8. Intellectual Property

All content on this website — including text, images, logos, blog articles, and page designs — is the property of Better Physiotherapy Bundoora and is protected by Australian copyright law. You may not reproduce, distribute, or use any content without our prior written consent. You may share links to our content for personal, non-commercial purposes.

9. Third-Party Links & Services

Our website may link to third-party websites (such as Cliniko for online bookings) or reference external health resources. We are not responsible for the content, privacy practices, or accuracy of third-party sites. Links do not constitute endorsement.

10. Governing Law

These terms are governed by the laws of Victoria, Australia. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of Victoria.

11. Changes to These Terms

We may update these Terms of Service from time to time. The current version will always be available on this page. Continued use of this website after changes are posted constitutes your acceptance of the revised terms.